Cancellation and refund policy

Cancelling or moving an appointment

You can cancel or move an appointment online up to 24 hours before it starts, from your account or from the link in your confirmation email. After that, please contact us.

Lifestyle & Performance Coaching

All payments are non-refundable once the programme has started.

In exceptional circumstances, decisions regarding refunds or adjustments remain at the discretion of the Physician-Led Performance and Nutrition Consultant and the Clinical Dietitian & Nutrition Specialist.

If the agreement is terminated because the client does not comply with its terms, no refund is issued. The terms of your signed agreement apply.

Confirm the policy for cancellation before the programme has started.

Monthly Nutrition Consultations

The monthly fee covers one calendar month of consultations from your initial consultation. It does not renew automatically: to continue, you purchase the next month yourself. Refunds for the monthly service are not yet defined and will be confirmed by Jocelyne's Kitchen. To be confirmed by Jocelyne's Kitchen

Teleconference

Teleconference calls are paid when booked. Refunds and rescheduling terms for calls are not yet defined and will be confirmed by Jocelyne's Kitchen. To be confirmed by Jocelyne's Kitchen

How refunds are made

Approved refunds are made to the card you paid with, through our payment provider.